Certified specialist expertise
24/7/365 access to the helpdesk system and we are ready to help you every weekday.
Partner Center of Expertise
FLEXIBLE, FAST, AND DEDICATED SERVICE AND SUPPORT
Ensuring our customers’ success and satisfaction are among the most important tasks here at 2BM. We will go to great lengths to provide you the best possible support. Therefore, it has always been crucial for us to ensure a consistent and efficient support of high quality, which is also flexible in the way that we always aim to be present whenever and wherever you need us.
Besides being an IT and consulting company, that daily strives to ensure the highest quality in delivery, we at 2BM has also chosen to have a dedicated service and support organization working exclusively to serve you the best.
We offer local expertise supported by a network of international technology resources, so that you – wherever in the world you are located – know that we fully understand your needs, wishes and requirements, and that we can work in full compliance with local rules.
In practice, this means that our employees are a team of consultants and specialists who are all solely dedicated to providing support and service to our customers – all weekdays. Our employees guarantee that you always get targeted support from experts with a detailed knowledge of your world – not only to the techniques and the technology behind SAP and other ERP systems.
Delivering measurable services at high service levels such as:
Service Level Agreements
Key Performance Indicators
SIMPLICITY, SPEED AND USER FRIENDLINESS
For more on what 2BM Service Center can do for you, download our PDF overview
2BM Service center
The 2BM Service Center system is Zendesk. 2BM have chosen Zendesk, because it streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most — better customer service and more meaningful conversations.
Your company’s individual SLA (Service Level Agreement) ticket priority will be continuously monitored so that you can follow how the solution proceeds hour by hour. This, combined with a full historical data summary and weekly and monthly detailed progress reports and meetings, allow you to analyze what areas of your business need the most support.
PARTNER CENTER OF EXPERTISE (PCOE) CERTIFIED
In addition to living up to our own high quality standards, we are also PCOE certified by SAP, which means that we have been through a rigorous evaluation and certification process to be appointed as the Partner Center of Expertise. We are proud of this quality mark that the certification gives our processes, systems and employees, and is your guarantee that our Support Center provides full support and maintenance of SAP products and solutions.
2BM SAP PAYROLL SERVICEPayroll administration outsourcing
2BM is a full service provider within Human Capital Management, including HR administration and Payroll. Several customers have already outsourced their HR delivery function to 2BM.