Certified specialist expertise
Partner Center of Expertise
FLEXIBLE, FAST, AND DEDICATED SERVICE AND SUPPORT
We offer local expertise supported by a network of international technology resources, so that you – wherever in the world you are located – know that we fully understand your needs, wishes and requirements, and that we can work in full compliance with local rules.
In practice, this means that our employees are a team of consultants and specialists who are all solely dedicated to providing support and service to our customers – 24/7/365. Our employees guarantee that you always get targeted support from experts with a detailed knowledge of your world – not only to the techniques and the technology behind SAP and other ERP systems.
Delivered by a certified team of specialists, whose sole task is to serve you 24/7/365. This is your guarantee for expert knowledge of the highest quality.
Delivering measurable services at high service levels such as:
Service Level Agreements
Key Performance Indicators
SIMPLICITY, SPEED AND USER FRIENDLINESS
For more on what 2BM SAP Support can do for you, download our PDF overview
2BM SUPPORT SYSTEM
Your company’s individual SLA (Service Level Agreement) ticket priority will be continuously monitored so that you can follow how the solution proceeds hour by hour. This, combined with a full historical data summary and weekly and monthly detailed progress reports and meetings, allow you to analyze what areas of your business need the most support.
PARTNER CENTER OF EXPERTISE (PCOE) CERTIFIED
In addition to living up to our own high quality standards, we are also PCOE certified by SAP, which means that we have been through a rigorous evaluation and certification process to be appointed as the Partner Center of Expertise. We are proud of this quality mark that the certification gives our processes, systems and employees, and is your guarantee that our Support Center provides full support and maintenance of SAP products and solutions.