by Carsten Bang Nielsen

Insight to Action – a new way of working with SAP

For many users, the new SAP S/4HANA Fiori User Experience might not seem like a game changer at first sight. But if you dig a little deeper, it will quickly be clear, that the new Fiori User Experience with apps and new graphical layout is not just a new nicer user interface, it is indeed a whole new way of working – that gives you an Insight to Action – performing your processes in ways that has not been possible in earlier versions of SAP

In fact, SAP S/4HANA provide apps that bring new possibilities that could not be achieved in traditional Graphical User Interface ERP. Some of the huge improvements in the Fiori User Experience are: Cockpit design, Insight to Action, Information at your fingertips (have we heard that before), Single point of entry to relevant transactions and focus on exceptions. In other words, SAP S/4HANA will give you a cockpit where you with a single glance can get an overview of your ongoing business, highlighting problems and enabling you to address those problems by double-clicking the “red numbers”, e.g., a stock shortage delaying picking and shipping for a customer order.

Imagine the sales agent being able to spot the order – before it becomes a “backorder”, being able to inform the customer and warn about a potential delay before the customer has to make a dunning call with the following dissatisfaction. Or even better, the sales agent can contact purchasing or production departments to possible have them remedy the situation and completely avoid the need for informing the customer and get the order underway in time.

Can you put a price on customer satisfaction or employee motivation situations?

My postulate is that SAP with S/4HANA and Insight to Action is actually delivering what will be the new standard for User Experience , not just by delivering the nicest user interface, but by delivering a new way of doing business where you, as the user, get the information you need to act and become successful in your daily work – for sure demanded by Millennials and future generations of employees.

And new demands are not only coming from your employees. By using Insight to Action in SAP S/4HANA you can achieve service levels not possible before because you have relevant information when you need it. This is something your customers has asked for or even demanded – would you risk being the last being able to deliver such service to your customers?

Contact me or my colleagues at 2BM for more information about why SAP S/4HANA and Insight to Action it is the long-awaited game changer…