Insights from SuccessConnect 2018

Insights from SuccessConnect 2018

Insights from successconnect 2018 22 june 2018 by Mathias Iversen Insights from SuccessConnect 2018 The keynote started with a bang! Literally, drummers all over the place, which got everyone worked up pretty well – however the conference couldn’t keep up the pace....
Understanding Design Thinking and how it can create value for you

Understanding Design Thinking and how it can create value for you

Understanding Design Thinking and how it can create value for you 6. oktober 2017 af Sarah Deloughery  What is Design Thinking exactly? And how can it benefit your company? Design is a fluffy word and depending on the context, it can mean so many different things....
Social services will replace traditional support

Social services will replace traditional support

Social services will replace traditional support 29. maj 2017 The traditional Helpdesk & Service center is transforming from a passive “Wait for incidents to arise” towards a proactive “Prevent incidents from happening”. Customers want “Fire preventers” not...