Managing day-to-day Support and Change Requests in an ever-changing environment

 

About Arla Foods Amba

The Arla cooperative is a global dairy company owned by 12,500 European dairy farmers. The owners are based in seven countries: Sweden, Denmark, UK, Germany, Belgium, Luxembourg and the Netherlands.

The company was formed in 1880 by farmers from Denmark and Sweden.
Arla foods is headquartered in Aarhus, Denmark.

Arla foods Amba have 37 different brands, however our three major brands are: Arla®, Lurpak®and Castello®.
Arla products are sold to consumers all over the world.

The Challenge

In the spring 2013 Arla brought back all their IT processes inhouse. This to optimize their processes and have better stirring and control.

When bringing processes inhouse, a company is often confronted with many different processes. These processes often needs to be optimized, and this is not done in one day. This challenge combined with new consultants from different companies can be difficult.

And all this while the company itself have been changing. The dairys have been increased giving new agreements and areas to the HR department and IT systems.

 

The Solution

The solution here was and still is learning. Learning to communicate with the IT department and the business. Learning the still improving processes both from the IT deparment and the business. Learning to coorporate with both departments…

When working in an ever changing environment it is very important that the differents paths are visible for those who are meant to follow it.

 

Having the process in-house helps to ensure better stirring and flows

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Increased transparency & visibility

Easily identify improvement points

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